Reform & Reality- exploring the theory and the real outcomes of system change.

The 2015 ACST State Conference theme provides scope for aged services to match promises with the reality of change – and examine the consequences for Tasmania, aged service organisations and our clients. We will hear how organisations have adapted, look at the way forward for Tasmanian aged services and consider the experience of other sectors. It is our time to come together and plan, chat, share a laugh and celebrate the great achievements across our state through the Tasmanian Aged Care Awards.

We look forward to seeing you in Launceston.

The 2015 ACST State Conference Organising Committee

ACST Movie Night

Glen Campbell…I’ll Be Me
5.30 – 7.30pm, Wednesday 18 November
Musician Glen Campbell starts a farewell tour after he is diagnosed with Alzheimer’s disease, and he and his family navigate the unpredictable nature of the disease through love, laughter and music.

$10 per ticket – Click to Book
Brought to you by TAHPC


Conference Partner







Workshop Sponsor




Breakfast Sponsor




Movie Sponsor




Lanyard Sponsor





Tasmanian Aged Care Awards – Aged Care Organisation Award




Tasmanian Aged Care Awards – Can Do Community Award







Tasmanian Aged Care Awards – Aged Care Professional Category





Tasmanian Aged Care Awards – Education and Training Award




Tasmanian Aged Care Awards – Volunteer Contribution Sponsor




Tasmanian Aged Care Awards – Media, Marketing and Engagement Sponsor

Daniel Gregory

Daniel Gregory is the founder and CEO of The Impossible Institute, a Research and Training organisation that advises management and sales departments on what truly drives their customers and employees.

Creativity, collaboration, culture, change, innovation, sales, and marketing are only a handful of topics Dan has tackled for organisations. He also regularly advises the C-suite and Boards on how to lead with the power of a purposeful and compelling identity in a rapidly changing world.

In a 20 year history as a thought leader in human behaviour, marketing, NPD and communications, Dan Gregory has worked with the biggest global brands and has won countless awards around the world for creativity, effectiveness and ROI. In terms of accolades, not much has changed as clients continue to rave about his innovative and creative presentations delivered with intelligence and humour. With his experience on the ABC’s Gruen transfer and time spent the US and UK as a stand-up comedian his delivery and timing is impeccable. With his experience and depth of knowledge there are few topics Dan can’t bring his focus to.

His keynotes and workshops are supported with hours of research and some of the sharpest humour the industry has seen.

Helena Popovic

Since receiving her medical degree from the University of Sydney in 1995, Dr Helena Popovic has been paving the way for a new paradigm in peak health and peak performance.

A specialist in lifestyle-based diseases (which account for over 80% of all cases presenting to GPs in Australia), Helena shows both men and women how to achieve excellence in every area of their life – through education, not medication. Her work has taken her across the globe from Australia, New Zealand and North America to Germany, Japan and India. Helena is the author of In Search of My Father: Dementia is No Match for a Daughter’s Determination, the founder of Mission SlimPossible: Licence to Lose – a weight loss program which teaches the skills of successful slimming for life, and was also a vasectomist.

Helena has done extensive research on the brain, mind, motivation and is recognised as one of Australia’s leading experts on neuroplasticity (how we can change our own brain) and mind mastery (how we can master our life by mastering our mind).

Helena has a talent for bringing science to life. She applies the latest research to daily life, health, business and shows how we can achieve extraordinary results.

Throughout her years in medical practice she has lectured students, nurses and fellow doctors, and now delivers keynotes, seminars and workshops to people in all professions and all walks of life. She is vibrant, invigorating and highly entertaining.

It is Helena’s unique combination of scientific rigour, common sense, practicality, and playful personality that make her a captivating, inspiring, and unforgettable speaker.

There are many speakers who make an audience feel great. There are other speakers who produce measurable results. With Helena you get both: people feeling fabulous and an increase in the bottom line.

Derek McMillan

Mr McMillan joined the mutual organisation, Australian Unity, in 1999. He held a number of executive positions before being appointed as Chief Executive Officer, Retirement Living in 2005. He is responsible for all elements of the operations and development of the retirement living business, spanning retirement villages, residential aged care and home care. Australian Unity Retirement Living now serves around 5,000 residents and clients.

He is a director of a number of Australian Unity Limited subsidiaries including Australian Unity Retirement Living Services Limited, Australian Unity Health Limited, Remedy Healthcare Group Pty Limited and Australian Unity Personal Financial Services Limited.

Mr McMillan is also an active industry participant. Mr McMillan is the Chairman of the retirement industry peak body, the Retirement Living Council, a director of the Property Council of Australia, PCA industry accreditation subsidiary Lifemark Village Pty Ltd and a director of Leading Age Services Australia – Victoria since 2012.

In December 2013 Mr McMillan was also appointed as a director of the National Ageing Research Institute, Australia’s leading institute for research into ageing.

Rob Hankins

Rob was born and raised in South Africa, immigrating to Australia via the USA in 1979 and is an Australian citizen.

He had an extensive career in acute care and rehabilitative private hospital management in both the charitable and for profit sectors in several states in Australia and South Africa, including stand alone facilities and corporate groups. In the mid 1990s he spent several years managing a charitable organisation providing acute health care, independent living units and high level aged care on the same campus. This experience gave him the desire to focus his career in more recent years in the aged services sector.

Most recently he filled the roles of Chief Executive and a Director of ECH Inc, a charitable organisation and one of the largest affordable home and support providers to older people in South Australia. ECH’s strategic focus is in developing really affordable, purpose built aged housing that will enable older people to be actively engaged in their local community, with appropriate support services if required, for as long as they would like to. After nearly 14 years with ECH, Rob recently stepped down from the organisation to develop his own consultancy business.

Rob is a Fellow of the Australian Institute of Company Directors. He has been actively involved with both state and national industry associations and previously held the position of National President of Aged & Community Services Australia, the largest industry association representing charitable, mission focussed, service providers.  In 2014 Rob was presented with the Individual Award for services to the sector at the ACSA National Aged Care Awards.

Donna Adams

Donna Adams was the first woman to be appointed Assistant Commissioner in the 114-year history of Tasmania Police. Joining the force aged 19, Donna worked across departments before taking on her current role, which she hopes will inspire other women to seek out senior positions.

In her 26 years as a police officer she has been recognised with an Australian Police Medal for Distinguished Service and the Tasmania Police Service Medal for diligent and ethical service. Donna received a Commissioner’s Commendation for her work in the aftermath of the devastating 1996 Port Arthur massacre, and has been recognised by the Australasian Council of Women in Policing as an outstanding investigator. In 2014, Donna was the Tasmanian Telstra Business Woman of the Year and went on to become a National joint winner of the Telstra Business Women Innovation Award.

Donna is a key member of the senior executive leadership team, seeking to deliver the best policing in a climate of budget restraint, employing cutting-edge technology to help achieve this.

Carole Bain

Carole migrated from Scotland and joined Silver Chain in 1991.  Carole comes from a nursing background and commenced with Silver Chain, initially as a district nurse, 25 years ago.  Since then Carole has completed a Masters in Health Management and is currently the General Manager of Country Services, which provides a variety of domiciliary, primary health and remote area health services to clients across rural WA.

Carole has been a representative many committees and advisory groups both at a national and state level in regard to aged care as well as the provision of services in rural and remote communities. Carole was the proud recipient of  WA’s Aged & Community Services Excellence Award.

One of Carole’s passions is to improve services that impact and hopefully improve the quality of life of people, especially those in rural and remote communities. Carole is a keen golfer and just wishes she was better at it!

Conference Program

Wednesday 18 November 2015

1700 Registration & Display Set-up

Thursday 19 November 2015

0830 Registration
0930 Welcome to Conference (inc. Welcome to Country)
0940 Words from Conference Major Sponsor – HESTA Industry Super
0945 Design for Reality
Dan Gregory – The Impossible Institute & The Gruen Transfer

Snippets from the Sector

Reform and Reality: Care Assess’ Implementation of a Regional Assessment Service in Tasmania

Dave Haynes, Care Assess

Breaking Down the Silos and Building an Engagement Team

Meagan Lee, Karen Parsell & Miranda Ferguson, Glenview Community Services

Snippets from the Sector

Dr Courtney Webber, Volunteering Tasmania

1055 Morning Tea
1130 The challenge for regional, rural & remote
Carole Bain, General Manager Country Services, Silver Chain
1210 Turning reform into reality
Derek McMillan, CEO, Australian Unity
1245 Lunch
1345 – 1515 Workshops Streams 1 – 4

Stream 1. Your future workforce Stream 2. Empowered – the new consumer environment Stream 3. Leading Stream 4. Change, innovation and specialisation
Mt Pleasant Terrace Tonic Franklin
1345 – 1405

‘It would be so nice if something made sense for a change’ – Alice In Masonic Care 

Sophie Legge & Barb Brown, Masonic Homes North

1405 – 1425

Sustainable Volunteering – Planning and Supporting Our Volunteer Workforce 

Dr Courtney Webber & Adrienne Picone, Volunteering Tasmania

1425 – 1445

Change, change and more change – How do the revised Training Packages help frame your future workforce?

Dorothy Rao, Community Services and Health Industry Skills Council

1445 – 1505

Driving Innovation & Learning in aged care – a CEO perspective

Moira Laverty, Queen Victoria Home

1505 – 1515


1345 – 1415

Innovation v Viability – CDC’s can work!

Gabriele Taylor, Feros Care

1415 – 1445

Aged Care residents as ‘subjects with rights’ not ‘objects of care’

Rowena Holder, Guardianship & Administration Board

1445 – 1515

Strategic communications – The importance of relationship building in a client-centric industry

Trent Swindells, Font PR

1345 – 1410

Liz Thomas, Common Ground Tasmania

1410 – 1435

Tanya Southworth, Community Services and Health Industry Skills Council & Lucy O’Flaherty, Glenview Community Services

1435 – 1505

Leadership for Supervisors and Managers

Paul Stevens & Mark Emmett, Freemasons Homes of Southern Tasmania

1435 – 1505

Aged Services Sector New & Emerging Leaders Program

Michael Sims, Arbour Health

1345 – 1405

Innovation and Specialisation: Dementia Care at Home

Dr Leonie Williams, The Senior Helpers

1405 – 1425

Dying Well: The Glenview Way

Judy Broad, Glenview Community Services

1425 – 1445

Why bigger is not always better

Jennifer Brown, Synovum Care Group

1445 – 1505

Home Alone – The Challenge of Social Isolation. “When will older people happily tell you how they’re really feeling?”

Kevin Taylor, The Carer’s Phone

1505 – 1515


1515 Afternoon Tea
1545 Boost your brain, elevate your energy and live longer, healthier and happier
Dr Helena Popovic
1645 Sessions conclude
1800 Cocktail Party & Tasmanian Aged Care Awards

Friday 20 November 2015

0730 – 0830

Australian Strategic Services – Sponsored Breakfast, Terrace Restaurant

The Tassie Chessboard…Game On, The Moves & Countermoves Of Aged Care & Health Care Organisations In Tasmania

Michael Goldsworthy & Aaron Goldsworthy

ASSPL Presentation | ASSPL Comparison Tool

0830 Registration
0900 Leading in a reform environment
Rob Hankins, Industry Leader and former CEO
0940 Another sector under the pump
Donna Adams, Assistant Commissioner, Tasmania Police
1015 Morning Tea

Snippets from the Sector (5 minutes each)

Enhancing your productivity risk chain by defining your total cost of people risk

Tim Johns, AON Risk Solutions

The Wicking Dementia Research and Education Centre – Paving the way forward in online dementia education

Trish Whannell, Wicking Dementia Research and Education Centre

National Aged Care Advocacy Program

Ros Wallace, Advocacy Tasmania

Financial Planning for entry into Aged Care

Glen Penno, Hillross Financial Planners

Discussing Dementia – An opportunity to share and learn

Rachel Tanner, Glenview Community Services

My journey in dementia care – a volunteer story

Wendy Richardson, Glenview Community Services

1115 Q&A: Stepping up, Stepping out – Changing the health and aged services landscape
• Prof. David Adams, University of Tasmania
• Kym Goodes, CEO, TasCOSS
• Darren Matthewson, CEO, ACST
• Susan Parr, Chair, TCCI
• Tim Watson, General Manager, Dorset Council
• Rebecca White MP, Opposition Spokesperson for Health
1230 Lunch
1330 – 1500 Workshop Streams 5 – 8
Stream 5. Technology – the great enabler? Stream 6. Collaboration and competition – can they coexist? Stream 7. Creative, inclusive and engaging aged services Stream 8. Finance and good governance in a reform environment
Mt Pleasant Terrace Franklin Tonic
1330 – 1400

Mobile Assistive Technology and Cognitive Impairments: How apps and devices can support people in community settings to be more independent.

Dr Clare Ramsden, Tasmanian Health Organisation


1400 – 1410

Use of Social Media as a Communication Tool

Justin Rossiter, Freemasons Homes of Southern Tasmania

1410 – 1420

Time Target

Linda Paynter, Queen Victoria Home

1420 – 1430

Magic Happens…

Joanne Lorraine, Integrated Living

1430 – 1440


Moira Laverty, Queen Victoria Home

1440 – 1500

Panel Discussion

1330 – 1350

Collaboration without competition to secure the best outcomes for clients (Collaboration and competition – can they coexist?)

Jenny Banasik, Independent Health Care Service & Helen Jarman, Hospice at Home

1350 – 1410

Collaboration is the New Black

Tammy Harvey, The District Nurses

1410 – 1430

Rob Barden, NW CEOs Group

1430 – 1450

Lee Veitch, ACST

1450 – 1500


1330 – 1350

Community Connections: Improving Wellness in Launceston’s ageing Bhutanese Community

Dr Susan Aykut, Ina Bakker, & Rup Koirala, Community Care NESB

1350 – 1410

We can’t do that !   …… Pushing the boundaries

Sue Atkinson, Island Care

1410 – 1430

Primary Health Tasmania’s Local’s Care Coordination Program. How to make it fit in an ever changing aged and community sector

Lynette Purton, PHT

1430 – 1450

How health student clinical placements in residential aged care facilities improve quality of life for residents 

Dr Michael Annear, Wicking Dementia Research and Education Centre

1450 – 1500


1330 – 1500

Stewart Brown Finance – Results of Financial Performance Survey

1500 Finishing on a high – visions of the sector
1515 Conference concludes

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