Tasmania – Your community, your future, your aged care

The Organising Committee for the Aged & Community Services Tasmania (ACST) State Conference would like to invite you to attend the 2013 Conference to be held at Hotel Grand Chancellor, Launceston on 26 & 27 September 2013.

The theme of the conference is “Tasmania – Your community, your future, your aged care”.

Invited Speakers & Workshop Presenters

Greg Barns

Greg Barns is a barrister, writer and company director.  Greg graduated from Monash University in 1984 with a BA LLB and practices in criminal law and administrative law at the Bar in Tasmania and Victoria.  Greg worked as a senior political adviser to a number of premiers and ministers at the federal and state level between 1989 and 1999 and in 1999 ran the Republic Referendum campaign.  He was National Chair of the Australian Republican Movement from 2000-02 and was National President of the Australian Lawyers Alliance in 2011-12.  Greg was inaugural CEO of the Australian Gold Council in 2000 and has been a non-executive director of a number of small cap companies.  He writes a weekly column in the Hobart Mercury and writes regularly for The Drum and The Age.

Gerard Castles

Gerard Castles is a strategic communication consultant.  He works with his clients to help them develop strategies to engage their stakeholders during times of major change. He has worked with clients in in Australia, Asia, New Zealand, the US and the United Kingdom.

He has had some significant contact with the aged care system.  His father was a resident at an Aged care Facility in NW Tasmania and he currently manages the affairs of his auntie who is in aged care.  He is also currently exploring aged care options for his 93yo mother and 51 yo downs syndrome brother.

Gerard is currently Vice President of Headway Rebuilding Lives– an organisation that assists people with acquired brain injury rebuild their lives.
He lives in Hobart (and sometimes on Bruny Island) with his partner and two children.

Saul Eslake

Saul Eslake was raised and educated in Tasmania, attending Smithton Primary, the Hutchins School in Hobart, and graduating with a first-class honours degree in Economics from the University of Tasmania.
He has worked as an economist in the Australian financial markets for more than 25 years, including as Chief Economist at McIntosh Securities (a stockbroking firm) in the late 1980s, Chief Economist (International) at National Mutual Funds Management in the early 1990s, and as Chief Economist at the Australia & New Zealand Banking Group (ANZ) from 1995 to 2009.

He took a break from the financial markets between July 2009 and December 2011, during which time he worked part-time as Director of the Productivity Growth Program at the Grattan Institute, a ‘think tank’ affiliated with Melbourne University, and as a freelance writer, speaker and consultant.
Saul returned to the financial markets in his current role as Chief Economist of Bank of America Merrill Lynch Australia in December 2011.

Saul is also a non-executive director of Hydro Tasmania, and a member of the National Housing Supply Council (which produces long-run estimates of the demand for and supply of housing) and the Australian Statistics Advisory Council (the external advisory body to the Australian Bureau of Statistics).
He has at different times in the past been a Chair of the Tasmanian Arts Advisory Board; a board member of the Australian Business Arts Foundation and the University of Tasmania Foundation; a member of the Howard Government’s Foreign Affairs and Trade Policy Advisory Councils, and of the Rudd Government’s Long-Term Tourism Strategy Steering Committee; and a member of the Steering Committee established by the Tasmanian Government to prepare a business case for a Tasmanian team in the AFL.
He has also been an occasional contributor to the Melbourne AgeSydney Morning Herald and Launceston Examiner newspapers, and to a number of professional and other magazines.

Alwyn Friedersdorff

Alwyn Friedersdorff has served on the COTA Board for two years, representing the North West of the State with experience as President of the Wynyard Senior Citizen’s Club, Deputy Mayor of Waratah-Wynyard as well as serving on a number of State and National Boards.

Trained as a primary school teacher, she later worked with people with special needs, interacting closely with their families who also had needs, and was instrumental in developing an appropriate housing option for them. Twelve years in local government has given opportunities to meet and mix with diverse population groups, celebrate their pleasures in life, hear their stories and learn about their associated problems, such as cultural changes or barriers formed through disability or isolation. Alwyn has completed a Post Graduate Course in Business Management (UTAS 2012) and Housing Management & Policy (Swinburne 2002).

Ray Glickman

Ray Glickman is the CEO of Amana Living, one of WA’s largest aged and community care providers. He came to the sector following many years in local government, where he was most recently the CEO of the City of Fremantle.

Ray is an award-winning leader.  In recent years, Ray has led Amana Living to win numerous National and State Excellence Awards and previously led the City of Fremantle to win the Alcoa Leadership Award as the Leading Best Practice Council in WA.

Ray has Masters degrees in Business, Applied Social Studies and Psychology & Philosophy. He is a Fellow of the Australian Institute of Management and a Fellow of the Australian Institute of Company Directors.

Ray is the Chairman of Aged & Community Services WA, Director & former Deputy President of Aged & Community Services Australia and a Board Member of Days of Change and United Way WA. In recent times, he has also served as the President of the Fremantle Chamber of Commerce and  Chairman of both Therapy Focus and the WA Maritime Museum Advisory Committee.

Ray has made presentations at numerous conferences around Australia in recent years. He is the co-author of ’50 Ways to Achieve Staff Cover’ and his first novel “Reality” will be published in the near future.

Michael Goldsworthy

Australian Strategic Services

Michael is widely known throughout Australia for his creative facilitation and consulting approaches in assisting residential care, community care and health care organisations “recognise their past, understand their present and determine their future”; and for his unique, graphic models, clarity of thought and practical presentations.

Michael has a demonstrated and proven track record of practical experience and knowledge, combined with his unique and powerful insights into:

  • facilitating and engaging boards, chief executive officers and senior managers to
    identify and address the industry, governance, organisational and/or service
    challenges and opportunities eg performance management, business excellence,
    strategic planning
  • how to turn government legislation, policy and standards, theoretical concepts, frameworks and models into practical strategies and sustainable solutions
  • the past, present and emerging/future forces and trends in and on the residential aged care industry and the impacts and implications for these organisations
  • assisting boards, chief executive officers and senior managers develop practical and achievable strategies and change management processes that will enable them to communicate with and engage their internal and key external stakeholders in the new way
  • understanding and working with the leaders of metropolitan, regional, rural and remote residential care, community care and health care organisations

Over the last 23 years Michael has worked with over 5,500 not for profit organisations across Australia, a significant number of which are residential care, community care and health care organisations.

Louise Greene

Louise commenced her career as a Registered Nurse and holds a Masters of Business Administration, a Graduate Diploma in Information Management and a Bachelor of Applied Science (Nursing). Louise has held executive positions in hospitals and aged care groups. Louise’s experience includes developing innovative approaches to service delivery and funding models, and the evaluation of service and program models.

Louise was responsible for the design, development and implementation of flexible service models in the Coordinated Care Trials, and the development of innovative service models in community and aged care settings. Louise undertook the Review of the National Organ Donation Collaborative for the National Health and Medical Research Centre.

Her expertise in business analysis, strategic planning and improving business operations is sought by a broad range of organisations including government, large commercial and not-for-profit companies, charities and small to medium enterprises.

Louise’s Information Management qualifications have enabled Ideal to develop a robust suite of analytic and forecasting tools for the senior’s service sector. She is a member of the ACHSE Education Subcommittee, is a Judge for the Victorian Health Care Awards, is a mentor through ACHSE and is a Board Member of the Bethlehem Community supporting homeless women.  Louise is also a member of the Department of Health and Ageing Aged Care Planning Advisory Committee.

Victor Harcourt

Victor is a principal with Russell Kennedy who heads the Aged Care team and the Pro Bono program.  He has a national practice in the areas of health and aged care, administrative law, professional conduct and alternative dispute resolution. He was recognised in Best Lawyers in 2013 and 2012 for his expertise in Health and Aged Care Law.  Victor has a Masters in Health and Medical Law, in addition to his Commerce and Law degrees. He has been on the Board of not-for-profit aged care providers and the Dental Practice Board of Victoria.

Victor Harcourt was also recently accredited with the Aged Care Standards and Accreditation Agency (ACSAA) as an expert facilitator for the Governance Toolbox for Aged Care program.

Russell Kennedy is a proud National Partner of Aged and Community Services Australia (ACSA).

Russell Kennedy is a leader in the provision of legal services and has been recognised by Best Lawyers in 2012 and 2013 with Victor Harcourt and Michael Gorton AM recognised for their expertise in Health and Aged Care, and Wai Hwoon Low, John Corcoran, Rosemary Southgate and Donna Rayner for their expertise in Retirement Villages and Senior Living law.

We provide cost-effective practical legal advice with the advantage of our deep knowledge and understanding of the industry at all levels.  Throughout 30 years of working within the industry and with the leaders of the sector we have guided our clients through the legislative changes and their compliance requirements.

We have significant demonstrable experience in clinical and corporate governance in the Not for Profit and corporate organisations of aged care and retirement living.

David Hunt

David’s travels, skills and expansive knowledge base allow him to sit comfortably at the crossroads of policy development, issue and community organizing, and community building.

David’s energetic, charismatic and fun-loving spirit creates opportunities for his clients and audiences to reflect, enjoy, learn and grown together as they resolve conflict, plan strategically and organize powerfully.

Much of his research, training and methodology development were born during his time in the three-year (1995 – 1997) W.K. Kellogg Foundation National Leadership Fellowship. David uses a wide variety of facilitation techniques and tools, including storytelling, to create sacred space where the voices and visions of all that are gathered can be shared and heard.

Prior to starting David Hunt and Associates, David served for eight years (1988 – 1995) as the Executive Director of the Chicago Rehab Network, a 25 year-old coalition organization of Chicago’s community development corporations dedicated to Community Development without Displacement. During his tenure, David doubled the agency’s budget, quadrupled its staff and expanded its membership. A $2 million single-family loan fund was developed for its members, the Housing Development Training Institute was launched and the nation’s first Masters Degree Program for non-profit developers of affordable housing was designed for and by community developers from the University of Illinois at Chicago.

Jane Mussared

Jane Mussared is the General Manager, Innovation and Development with ACH Group, a not for profit aged care provider.  Jane’s team leads innovation and development, workforce, communication, good lives values, dementia and research throughout ACH Group.

Previously Jane was the General Manager, Health and Community Services for ACH Group for 8 years.  She began with ACH Group in 2002 after several years as Manager of the State Office for the Ageing. Jane has a Masters Degree in Social Work (majoring in social policy and research) from the University of Michigan.

In 2008 Jane was the SA Winner of the Innovation Award in the Telstra Business Women’s Awards and in 2007 she won a Sanicare Scholarship to visit aged care in Malta and the Netherlands.
Jane currently serves on the Port Power Football Club Community Engagement Task Force and as a volunteer at Catherine House Shelter for Homeless Women.

Pat Sparrow

Pat Sparrow is currently the Director of Aged Care Reform for COTA Australia.  In this role she also supports the National Aged Care Alliance (NACA) in providing advice to the Government on aged care reform implementation.  Previously at COTA, Pat was responsible for engaging consumers on aged care reform including supporting the Minister for Ageing’s Conversations on Ageingaround Australia.

From January 2001 to August 2011 Pat was Policy Manager, Deputy and Acting CEO for Aged & Community Services Australia (ACSA).  During this time Pat worked across all areas including residential and community care, housing and retirement living.

Prior to this Pat spent some 15 years working in aged and community care program management, policy development in health, disability services and youth affairs as well as working in inter government relations.

Pat is passionate about supporting older Australians to make the most of their lives and ensuring that aged care services are there to do just that.


Day 1 Thursday 26 September 2013
0800 Registration Opens
0930 – 1105 Opening Session – Chancellor 1
Chair: Rod Hunt
0930 – 0945 Welcome to Conference
Welcome to Country
0945 – 0950 Welcome from Conference Partner (HESTA)
0950 – 1035 Our communities, our stories – our strength 
David Hunt – David Hunt and Associates, Community Empowerment and Development
1035 – 1105 Snippets from the Sector
1035 – 1040 Dinner at my place Friday night
Paul Stevens – Freemasons Homes of Southern Tasmania
1040 – 1045 New Settlers
Jane Lucas-Banks – Tasmania Medicare Local
1045 – 1050 The North West CEO Group
Yvonne Kromkamp – Mt St Vincent
1050 – 1105 The Big Windows Project
Noni Morse – Tas Tafe
1105 – 1130 Morning Tea
1130 – 1245 Plenary Session – Chancellor 1 
Chair: Rod Hunt
Health and Aged Services and Tasmania’s future?

Saul Eslake – Chief Economist of Bank of America, Merrill Lynch Australia
Greg Barns – Barrister and Human Rights advocate
1245 – 1330 Lunch
1330 – 1500 Workshop Streams 1
Chair: Jenny Fuller
Chancellor 1
Chair: Michael Goldsworthy
Chancellor 3
Chair: Mark Kirschbaum
Chancellor 4
Chair: Fiona Somerville
Chancellor 5

Care and services at
the “coalface”


Leading in turbulent times: Strategic dimensions, strategic directions workshop

Telehealth Upskilling Project and Technology in Action Workshop

User pays, finance and sustainability workshop


Working at Glenview is a journey…not a job
Jason Nicholson, Liz Hedges, Gail Challenger, Marianne Bantick – Glenview Community Services
followed by:

Major bushfires and impact on services, Tasman Health and Community Services, a description of our experience

Bert Dorgelo – Tasman Health and Community Services
followed by:

Thank you for listening

Chrissy Jamieson – Advocacy Tasmania
The St Ann’s and Toosey model
Peter Lorraine & Kathy Henry – St Ann’s and Tooseyfollowed by:In whom we trust
Cliff Partridge & Julie Orr – Aged Care Deloraine and May Shaw

followed by:


The Ballan District Health and Care Model 
Glen Rowbotham – Ballan District Health and Care

Giving more life to your years rather than just years to your life
Julie Orr, Michael Robinson and Gill Tidhar- May Shaw and Glamorgan Spring Bay Councilfollowed by:
Making Sense: Intergenerational Storytelling, Creativity and Regional Development

Jock McQueenie – 3Cs – Community, Culture, Commerce

followed by:

In home care monitoring – why change (a provider’s perspective

Mathew Purtell – The Carer’s Phone


followed by:

Telehealth Access Made Easier – Upskilling Health Professionals

Karla Peek

Stewart Brown survey results

Grant Corderoy


followed by:

The Consumer’s mindset 
Paul Intagliata – Ipac Financial Care

followed by:

Aged care reform: A banker’s perspective

Richard Gates

followed by:

A road map for Providers to July 1, 2014

Louise Green – The Ideal Consultancy

1500 – 1530 Afternoon Tea
1530 – 1655 Panel Session – Chancellor 1
Who’s in charge here? Consumer Directed Care 
Facilitator: Pat Sparrow – Director, Aged Care Reform COTA
Panel Members:Jane Mussared – General Manager, Innovation and Development, ACH Group
Louise Greene – The Ideal Consultancy
Alwyn Friedersdorff – COTA Tas
Gerard Castles – Strategic Communications expert
1655 – 1700 Invite to Cocktail Party (Oamps Insurance Brokers)
1700 – 1900

Cocktail Party

Day 2 Friday September 27 2013
0830 Registration Opens
0930 – 1030 Special Presentation– Chancellor 1 
Chair: Rod Hunt
Geriatric Strike 
Ray Glickman – CEO of Amana Living, Chair of ACS WA
1030 – 1100 Morning Tea
Workshop Streams 2
1100 – 1230 Chair: Cameron Blight
Chancellor 1
Chair: Lee Veitch
Chancellor 3
Chair: Jill Savell
Chancellor 4
Chair: Paul Stevens
Chancellor 5

Healthy Workforce – getting the most out of life

Workforce @ the Coalface

ACST Annual General Meeting


Dementia, depression and end of life care @ the Coalface

WorkCover Health and Wellbeing Advisory Service

Cameron Blight



Get Started! Health and Wellbeing for people living and working in an Aged Care Facility and including the wider Community
Maree Febey – OneCareRubiconGrove


Integrating the community support worker into the continuum of care ‘partnership’ model
Fiona Onslow – Hobart District Nursing Servicefollowed by:
The Wicking Teaching Aged Care Facilities Program 

Professor Andrew Robinson – UTASfollowed by:ACST Workforce Development Program Update 
Lee Veitch
We are what we think – positive dementia language
Ros Calvert – Dementia Tas
followed by:Advance care planning conversations benefiting the person, families, clinicians, the community, the health care system! Can we get this right?
Judith Harris – DHHS
followed by:
Collaboration & Communication – Demystifying the fog of dementia care 

Fiona Young & Fiona Methorst – Tasmanian Health Organisation – Northfollowed by:Depression in the aged
Amanda Quealy – The Hobart Clinic Association
1230 – 1330 Lunch
1330 – 1500 Workshop Streams 3
Chair: Greg Burgess
Chancellor 1
Chair: Andrew George-Gamlyn
Chancellor 3
Chair: David Hunt
Chancellor 4
Chair: Darren Mathewson
Chancellor 5

Advanced Care Planning, Advanced Care Directives and Guardianship

Victor Harcourt

ACST Member Only ACFI workshop

Story-telling in Aged Care  – Engaging residents, clients, families and communities

David Hunt

Aged Care Leadership Development Strategy Workshop

Libby Kostromin & Greg Evans

1500 – 1515 Conference Close – Chancellor 1
Chair: Rod Hunt

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