2014 National Rural & Remote Telehealth Conference

We invite you to attend the National Rural & Remote Telehealth Conference being held at the Empire Theatre on 16 and 17 October in Toowoomba, Queensland.

Through the Blueprint for Better Healthcare in Queensland (2013) the Queensland Government has committed to establishing the Rural Telehealth Service, providing unprecedented access to a new generation of safe and sustainable care for residents in small, rural or remote communities.

Telehealth using videoconferencing technology has been a developing service option for residents within rural and remote Australia for nearly 20 years. The introduction of a range of telehealth MBS items in 2011 and recent implementation of telehealth funding incentives to support adoption in the public sector represents a growing opportunity to fully realise the potential benefits of telehealth across the whole of the health sector in Queensland.

This conference has four main aims with a particular emphasis on sustainably embedding telehealth enabled service delivery models in rural and remote communities:

  • Facilitate shared problem solving, learning and innovation
  • Identify opportunities to enhance and integrate the telehealth capability of both the public and private health systems
  • Develop strategies to involve patients, carers, clinicians and policy makers to increase and sustain momentum for improved telehealth services
  • Improve and embed telehealth enabling business processes and systems with a focus on service sustainability across the health sector

Michael Bishop

Conference Program

Wednesday 15 October 2014
1700 Registration
1800 Welcome Networking
Olive Branch Lounge and Restaurant | light nibbles and drink on arrival


Thursday 16 October 2014
0745-0830 Trade Display set up
0745 Registration open
0830 Opening Session
Chair: Michael Bishop, Conference Convenor
0830-0900 Official Opening: Mr Ian Maynard, Director General, Queensland Health
Welcome to Country: Indigenous representative
0900-0930 Keynote Speaker: Dr Ewen McPhee, McPhee Medical
From no to go: A review of the current status of video conference telemedicine in Queensland, and the journey so far
0930-1000 Keynote Speaker: Dr Victoria (Tori) Wade
Telehealth Sustainability: What is needed for telehealth to become a large-scale, ongoing part of normal healthcare practice?
1000-1015 Keynote Panel: Dr Rob Williams, Dr Victoria (Tori) Wade
1015-1045 Morning Tea
Breakout Sessions
Supper Room Lounge Bar Empire Theatre
Models of Care
Chair: Matt Page
Health Literacy & Telehealth
Chair: Ans Van Erp
Sustainability & Acceptability
Chair: Carrie Bourke
1100-1115 Reflecting on the “whole of community” approach to promote and expand telehealth in the Surat Basin: The Health-e-Regions Project
A/Prof Anthony Smith*, Dr Natalie Bradford, Dr Liam Caffery, Ms Ruth Saunders, Ms Joanne Grey, Ms Chrissie Norton, Prof Len Gray
Tele-supervision: Overcoming barriers in technology to optimize supervision practice
Ms Priya Martin*, Dr Wendy Ducat*, Dr Saravana Kumar
Delivering improved health care with telehealth
Dr Michael Williams
1120-1135 Establishing a dedicated telehealth facility: Experiences from Metro South Health
Mrs Karen Lucas, Dr Anthony C Smith*, Ms Megan White, Mr Michael Draheim, Prof Leonard C Gray
Queensland rural telemedical education
Prof Scott Kitchener
1140-1155 ThinkTele@LifeTec- Utilising a community based telehealth portal to improve assistive technology outcomes
Mrs Amy McKenzie*, Ms Desleigh de Jonge
Is home-telemonitoring for chronic disease acceptable to the elderly?
Ms Marlien Varnfield*, Jane Li, Leila Alem, Rajiv Jayasena*, Branko Celler
1200-1215 Models of audiological service delivery: The role of telepractice
Mrs Colleen Psarros, Prof Louise Hickson*, Dr Caitlin Grenness
Mindstar – Professional online mental health support & counselling. Anywhere. Anytime.
Mr Aaron Williams
1220-1235 Evaluating the implementation and early adoption of telehealth as a medium for delivering rehabilitation physician consultation in country South Australia
Mr Andrew Zoerner*, Dr Mark Mackay
Teleradiography: Remote supervision of x-ray operators
Mr Nathan Tosh, Mrs Jude Wills
1235 Lunch
1315 Plenary Session
Chair: Michael Bishop, Conference Convenor
1315-1345 Keynote Plenary: Education Partnerships
Professor Scott Kitchener, Dr Anthony Smith
1345-1415 Keynote Speaker: A/Prof Bruce Chater, University of Queensland (videolink)
Implementing telehealth with the bush in mind
1415-1430 Keynote Panel: Dr Ewen McPhee, A/Prof Bruce Chater
1430-1500 Afternoon Tea – Posters


Autostereoscopic 3D video telemedicine: An innovative healthcare solution for regional
Gengkun Wang, Wei Xiang

Paediatric telehealth services to remote indigenous communities
Dr Michael Williams*, Dr Matthew Lynch
The Telehealth Support Unit – connecting Queenslanders with safe and sustainable patient centred healthcare
Mr Matt Page *, Ms Stephanie Ferdinands, Mr Phil Greenup, Mr Daniel Best, Mr Andrew Bryett
Application of remote telemonitoring for patients with heart failure in the rural setting; a pilot study in the West Moreton Hospital and Health Service
Ms Lauren Jones
Breakout Sessions
Supper Room Lounge Bar Empire Theatre
Different Models of Service
Chair: Lisa Deeth
Patient Centred Practice
Chair: Annette Scott
Tele-education Workshop
Chair: Ans Van Erp
1500-1515 Staying strong with telehealth – Improving and embedding telehealth
Ms Susan Becchio, Ms Samantha Barford*, Ms Shelley Reynolds
Simulated standardised tutorials on clinical placements: The dietetic student telehealth experience
Mrs Marie-Claire O’Shea*, Dr Monique Waite, Dr Neil Tuttle, A/Prof Andrea Bialocerkowski
Tele-education: The backbone of telehealth
Ms Priya Martin*, Ms Vanessa Burge*, Mr Peter Fuelling, Mrs Jude Wills, Ms LuJuana Abernathy
1520-1535 Tele-ophthalmology service delivery to Torres Strait Islands using broadband satellite
Prof Yogesan Kanagasingam*, Dr Justin Boyle*, Mr Janardhan Vignarajan, Dr Di Xiao, Mr Kerry Gallagher
Student speech pathologists delivering therapy for children with apraxia using videoconferencing. Does it work? What do the students learn?
Mrs Donna Thomas*, Dr Tricia McCabe, Dr Kirrie Ballard, Dr Michelle Lincoln
1540-1555 Can reflective supervision via telephone facilitate problem solving and learning in clinical practice in rural Heath, and remote settings?
Ms Fiona Heath*, Ms Nadine Littledale
Innovative ultrasound training in rural and regional Queensland
Ms Ling Lee, Mrs Toni Halligan*
1600-1615 Teleaudiology: Providing diagnostic hearing assessments to infants and children living in remote and rural communities
Ms Alison Collins*, Dr Tegan Keogh, Mr Gavin Bott, Mrs Sarah O’Sullivan, Ms Emma Richmann, Dr Joseph Kei, Dr Carlie Driscoll
Engaging in telehealth – Investigation of videoconferencing benefits for hand injury management in rural settings
Mrs Susan Williams
1620-1635 Benefits of a community-based mobile telehealth screening program for people living in rural and remote Indigenous communities
A/Prof Anthony Smith*, Dr Nigel Armfield, Mr Cecil Brown, Dr Chris Perry
Improving point of care support in time-critical emergencies
Dr Cliff Pollard
1635 Sessions Close
1900 Conference Dinner ‘Connectivity’
Friday 17 October 2014
0800 Registration
0900 Plenary Session
Chair: Lisa Deeth
0900-0925 Keynote Speaker: Dr Rob Williams, Ontario (videolink)
Overview of telemedicine in Ontario
0925-0950 Keynote Speaker: Dr Sabe Sabesan, Townsville Cancer Centre
Benefits of Telehealth are many: Time to implement telehealth as core business
0950-1015 Keynote Speaker: Dr Brenda Graham, PsychLogistics
Telehealth – Is it just all too hard???
1015-1045 Morning Tea
Breakout Sessions
Supper Room Lounge Bar Empire Theatre

More Care Locally
Chair: Carrie Bourke

Business Processes
Chair: Matt Page

More Care Locally Workshops
Chair: Annette Scott

1045-1100 Establishing an after-hours emergency department telehealth service in the Hume region of Victoria
Ms Jane Kealey*, Dr John Elcock, Ms Jonelle Hill-Ueberganag, Dr Ian Wilson, Mrs Margaret Bennette, Mr Robert Mackenzie, Mrs Meryn Pease, Dr Rowan O’Hagan, Dr Ambica Dattakumar, Dr Helen Haines
Reporting and funding telehealth services
Ms Stephanie Ferdinands*
Training practioners to maximise the use of telepractice
Ms Melissa McCarthy
1105-1120 Home quick – Using a telehealth solution in allied health (OT) to facilitate acute discharge
Ms Jacqueline Nix
Bringing all the parties to the table via telehealth – Our journey
Ms Wendy Stevens
1125-1140 Improving telehealth for emergency care: An innovative model for rural and remote Queensland
Ms Lee Trenning*, Mr Matthew Barnveld
Telehealth means business for Wide Bay Hospital and Health service
Mrs Pammie Ellem*, Ms Sara Shaughnessy


A week in the life of a rural and remote health worker
Mr Carl O’Neill

1145-1200 Who goes online for help? An e-preferer profile
Miss Chin Yan Jackie Yuen
Using de-identified demographic data to inform telehealth service design
Mr Phillip Greenup*, Ms Stephanie Ferdinands, Ms Rachel Hoffman
1205-1220 Enhancing service delivery for adults with acquired brain injury in rural and remote locations of Queensland: Is teleheath the answer?
Dr Ben Turner*, Ms Areti Kennedy, Dr Melissa Kendall
Trials & tribulations – Success factors and strategies for introducing new technology into clinical practice
Ms Lisa Dunn
1220-1315 Lunch
1315-1415 Conference Close: Michael Bishop, General Manager Rural Health, Darling Downs Hospital Health Service

Invited Speakers

Associate Professor Sabe Sabesan

A/Prof Sabe Sabesan (BMBS, FRACP) is a senior staff specialist at the department of medical oncology of the Townsville Cancer Centre, the Townsville Hospital and the Clinical Dean of the Townsville Clinical School, James Cook University in Townsville, Queensland, Australia. He obtained his BMBS degree from Flinders University and worked and trained in Alice Springs Hospital, Royal North Shore Hospital and Royal Brisbane Hospitals before settling down in Townsville as a medical oncologist. He has established a large teleoncology network in North Queensland and proven the place of teleoncology in routine practice through evaluation and peer reviewed publications. Using the evidence form his previous research, in collaboration with key clinicians in Queensland, he lead the development of a novel remote chemotherapy supervision model, Queensland Remote Chemotherapy Supervision model (QReCS) for state-wide implementation. He is a steering committee member of the State-wide telehealth governance committee, State-wide rural and remote clinical network and college of physician telehealth working party. Currently, he is the chair of the regional and rural group of the Clinical Oncology Society of Australia and the newly formed Tropical Centre for Telehealth Practice and Research, hosted by the Townsville Hospital.

Dr Victoria (Tori) Wade

Dr Victoria (Tori) Wade is a general practitioner and psychologist, who is a Senior Research Fellow with the Discipline of General Practice at The University of Adelaide, as well as the Clinical Director of the Adelaide Unicare e-Health and Telehealth Unit. Tori Wade is also the Vice President of the Australasian Telehealth Society, and she recently completed a PhD on the uptake and sustainability of telehealth services in Australia at The University of Adelaide.

Previously, Tori Wade was the Medical Director and then CEO of the SA Divisions of General Practice, as well as the Director of the Primary Mental Health Care Australian Resource Centre. In these roles, she focused on large scale service integration, system development and health services reform.

At present, Dr Wade conducts research and operates clinical telehealth services with a variety of organisations, such as universities, teaching hospitals, Medicare Locals, rural general practices, community care services, and professional associations. Recent projects have included rural telehealth specialist service development, introducing telehealth between general practitioners and residential aged care facilities, the impact of telehealth on service integration, and the uses of telehealth in medical education.

More information is available from her website, at www.e-unicare.com.au which includes education modules about telehealth, and a freely downloadable e-book, titled “How to Make Telehealth Work”, intended as a practical guide for those setting up and operating telehealth services. Dr Wade is working on a second edition of the book, which is planned to be ready by the opening of this conference.

Dr Ewen McPhee

A Rural GP since completing his Intern Year in 1986. Ewen is a long term resident of Emerald Queensland, having owned his Practice since 1992. Ewen started as a GP Supervisor in 1997 with the RACGP Family Medicine Program. He has been associated with QRME and GPTQ Consortia since the development of Regional GP training. He has remained active in Anaesthetics and Obstetrics as a VMO Emerald Hospital, but most of his work is in primary care service delivery.

In 2011/12 Ewen served as Rural Doctors Association as Queensland President. The inaugural Board of the Central Queensland Medicare Local (CQML) was formed in July 2012, he has have been a board director of this primary care organization since that time.

Ewen have an Interest in sustainable rural health services and the population health of rural and regional communities.

Currently at The University of Queensland, Department of Health, Queensland, Royal Australian College of General Practitioners.

Dr Brenda Graham MBBS, FRANZCP

Dr Brenda Graham was born and educated in country Queensland. She graduated with a degree in Medicine (MBBS) from The University of Queensland in 1999. She was awarded her Fellowship of the Royal Australian and New Zealand College of Psychiatrists (FRANZCP) in 2010. She is a member of the Australian Medical Association.

Previously, as a Consultant Psychiatrist in the public system, she headed two multidisciplinary teams; both had a primary focus on functional rehabilitation. The first was the Early Psychosis Team; helping young adults and their families manage first presentation psychosis. The second team, was the Secure Mental Health Rehabilitation Unit; a 20 bed facility, helping patients with severe mental illness, transition back into the community.

The focus of her private practice is on Telehealth; offering high quality, evidence based, patient centred and recovery focused psychiatric consultation to Rural GP’s and their patients.

Associate Professor Bruce Chater

Associate Professor Bruce Chater is Head of the Academic Discipline of Rural and Remote Medicine and Chair of the Rural Clinical School Management Committee at UQ – tasks he performs from his rural base where he continues as a practicing rural doctor.

Associate Professor Chater has been very involved both professionally and politically with the rural doctor’s movement. He was the founding convener of Rural Doctors Association of Queensland and Australia and recently served as President of the Australian College of Rural and Remote Medicine.

Dr Rob Williams

A family physician, Dr. Williams began his practice in Timmins in 1976, where he served as Chief of Staff for 15 years.   A co-founder of NORTH Network, Dr. Williams has served as a member and Chair of the Canadian Institute of Health Information Physician Advisory Committee and the Ontario Medical Association Committee on Hospitals, as a Commissioner of Ontario’s Health Services Restructuring Committee and as a member of the Registration Committee for the College of Physicians and Surgeons of Ontario.  Dr. Williams currently serves as the Chief Medical Officer for the Ontario Telemedicine Network, where he provides strategic leadership, advocacy and support for the organization’s medical interests.


Please see below a list of the conference session presentations that are available for download as PDFs. Please note that the authors have provided permission for their presentations to be shared.

Staying Strong With Telehealth – Improving And Embedding Telehealth
MS susan becchio, ms samantha barford*, ms shelley reynolds

Teleaudiology: Providing Diagnostic Hearing Assessments To Infants And Children Living In Remote And Rural Communities
ms alison collins*, dr tegan keogh, mr gavin bott, mrs sarah o’sullivan, ms emma richmann, dr joseph kei, dr carlie driscoll

Trials & Tribulations – Success Factors And Strategies for Introducting New Technology Into Clinical Practice
Ms lisa dunn*

Reporting and Funding Telehealth Services
ms stephanie ferdinands*

Telehealth – Is It All Just Too Hard?
dr brenda graham

Using De-Identified Demographic Data To Inform Telehealth Service Design
mr phillip greenup*, ms stephanie ferdinands, ms rachel hoffman

Can Reflective Supervision Via Telephone Facilitate Problem Solving And Learning In Clinical Practice In Rural Health And Remote Settings?
ms fiona heath*, ms nadine littledale

Establishing An After-Hours Emergency Department Telehealth Service In The Hume Region Of Victoria
ms jane kealey*, dr john elcock, ms jonelle hill-ueberganag, dr ian wilson, mrs margaret bennette, mr robert mackenzie, mrs meryn pease, dr rowan o’hagan, dr ambica dattakumar, dr helen haines

Innovative Ultrasound Training In Rural And Regional Queensland
Ms ling lee, mrs toni halligan*

Tele-Supervision: Overcoming Barriers In Technology To Optimize Supervision Practice
ms priya martin*, dr wendy ducat*, dr saravana kumar

Models Of Audiological Service Delivery: The Role Of Telepractice
mrs colleen psarros, prof louise hickson*, dr caitlin grenness

Benefits Of Telehealth Are Many: Time To Implement Telehealth As Core Business
dr sabe sabesan

Bringing All The Parties To The Table Via Telehealth – Our Journey
ms wendy stevens

Student Speech Pathologists Delivering Therapy For Children With Apraxia Using Videoconferencing. Does It Work? What Do The Students Learn?
mrs donna thomas*, dr tricia mccabe, dr kirrie ballard, dr michelle lincoln

Improving Telehealth For Emergency Case: An Innovative Model For Rural And Remote Queensland
Ms lee trenning*, mr matthew barnveld

Enhancing Service Delivery For Adults With Acquired Brain Injury In Rural And Remote Locations Of Queensland: Is Telehealth The Answer?
Dr ben turner*, ms areti kennedy, dr melissa kendall

Telehealth Sustainability: What Is Needed For Telehealth To Become A Large-Scale, Ongoing Part Of Normal Healthcare Practice?
Dr victoria (Tori) wade

Mindstar – Professional Online Mental Health Support & Counselling. Anywhere. Anytime.
ms aaron williams

Delivering Improved Health Care With Telehealth
dr michael williams

Engaging In Telehealth – Investigation Of Videoconferencing Benefits For Hand Injury Management In Rural Settings
mrs susan williams

Who Goes Online For Help? An E-Preferer Profile
Miss chin yan jackie yuen

Evaluating The Implementation And Early Adoption Of Telehealth As A Medium For Delivering Rehabilitation Physician Consultation In Country South Australia
Mr andrew zoerner*, dr mark mackay

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