Wednesday 15 November 2017

1400 – 1700 Stewart Brown Workshop – Presentation PDF
Centre of Excellence, Glenview Community Services, 2-10 Windsor Street, Glenorchy

StewartBrown operates the largest financial performance benchmarking survey in the aged and community care sector. With over 210 providers participating – contributing data for over 850 residential care facilities and over 450 home care programs. This workshop will include a briefing on the full year results of the 2017 StewartBrown Aged Care Financial Performance Survey and cover the following topics:

  • Be informed about the latest trends in financial performance and accommodation pricing
  • How to use benchmarking to analyse your performance and to identify opportunities for improvement
  • An in-depth analysis of key operational and financial issues faced by the sector

Home care reforms – the current trends and results and the key KPI’s moving forward StewartBrow, we are experts in providing business and accounting solutions to the aged and community

**Fully Booked**

Thursday 16 November 2017

0700 – 0830 Exhibitor Bump In
Exhibition Foyer
0830 – 0930 Registration 
Exhibition Foyer
Plenary Session
Wrest Point Auditorium
0930 – 0935 Welcome to Country
Alison Overeem
0935 – 1000 Conference Opening
Pat Sparrow, CEO Aged & Community Services Australia
1000 -1100 Big, Bold & Beautiful – Ride the Waves of Change for Professional and Personal Success
Catherine DeVrye, CDV Management Pty-author & speaker, The University of Montana – Presentation PDF
1100 – 1130 Morning Tea
Exhibition Foyer
1130 – 1245 Big ideas in food and dementia research at HammondCare, Bold ideas putting nutrition and dementia research into the hands of staff and carers and Beautiful food presentation to enhance quality of life in everyday settings
Tibor Paller, Consultant Chef
Ngaire Hobbins, Dietitian, Ageing Wellness and Aged Care Consultant, Public Speaker, Nutrition Advisor and Clinical Practitioner –
Presentation PDF
Peter Morgan-Jones, Executive Chef, Hammondcare
1245 – 1345 Lunch
Exhibition Foyer
Workshop 1
The right workforce, bold leadership and outstanding customer service
Workshop 2
The beauty of the arts, music and creative expression in ageing
Workshop 3
Being bold – embracing technology and innovation
Workshop 4
Financial and Legal Seminar
Session Chair: Greg Burgess
Tasman Room 1
Session Chair: Angela McKenzie
Tasman Room 2
Session Chair: Rob Hill
Tasman Room 3
Session Chair: Darren Mathewson
1345 – 1415 How to develop and retain your workforce in community care through a organisational capability framework
Ms Amanda Loh, Calvary Community Care 
Preventing the poorer health outcomes of loneliness in older age by providing creative avenues for purpose driven self-engagement
Mr Chris Mead, Arts Health Agency
Learning reablement in a virtual world
Kelly Burns, Alzheimer’s Australia
Benchmarking Financial Performance – Big Numbers! The latest financial performance trends
Stuart Hutcheon, Stewart Brown – Presentation PDF


Hot spots in Aged Care Law
Victor Harcourt & Anita Courtney, Russell Kennedy


1415 – 1445 Customer service in Aged Care – ‘It’s not what you say, it’s not what you do, but it’s how you make people feel…
Mr Paul Stevens, Masonic Care Tasmania & Mr Mark Emmett, Linport Consulting
The Meander Valley Festival of Creative Ageing – Thriving aged care communities through arts and health programs
Mrs Alexandra Morse, May Shaw Health Centre
There’s an app for that! Using technology to minimise health risks to the elderly from pollen, smoke and heat
Ms Sharon Campbell, Menzies Institute for Medical Research
1445 – 1515 Leadership – it isn’t rocket science but you can’t wing it!
Mr Norm Mcilfatrick, Onecare
‘Life in Rhythm’. Sharing our five year journey as a drum group
Miss Lila Meleisea, Medea Park Residential Care
Is your mindset undermining innovation?
Ms Debbie Hindle, 2appreciate Consulting
1515 – 1545 Afternoon Tea
Exhibition Foyer
1545 – 1645 Identity & Purpose: Hedgehogs & Foxes
David Martin, General Manager of HammondCare at Home – Presentation PDF
1645 Session concludes
1800 – 2000 Cocktail Party & Tasmanian Aged Care Awards
Exhibition Foyer, Wrest Point

Friday 17 November 2017

0730 – 0830 Department of Employment Breakfast                                                                                     Supported by
Boardwalk Gallery, Wrest Point

Join other conference delegates to network over a sumptuous buffet breakfast, catered by Wrest Point Hotel, and hear from the Department on employment challenges and opportunities for the aged and community services industry.
0830 – 0900 Registration
Exhibition Foyer
Plenary Session
Wrest Point Auditorium
0900 – 1030 The great intersection between technology and humanity
Dr Jordan Nguyen, Founder of Psykinetic
1030 – 1100 Morning Tea
Exhibition Foyer
Plenary Session
Wrest Point Auditorium
1100 – 1230 New World Thinking – think big, be bold and look beautiful
Ray Glickman, Principal at From Left Field
1230 – 1330 Lunch
Exhibition Foyer
Workshop 5
Thinking big, building brand and diving into the new market
Workshop 6
The big challenges – dealing with dementia
Workshop 7
Big collaboration – working with others, creating solutions and building better systems
Workshop 8
Stay beautiful – risk, business continuity and emergency management
Session Chair: Rod Hunt
Tasman Room 1
Session Chair: Angela McKenzie
Tasman Room 2
Session Chair: Lee Veitch
Tasman Room 3
Session Chair: Rob Hill
1330 – 1400 Switzerland and Global Ageing Innovations – how to be a bold leader…
Ms Fiona Onslow, The District Nurses
Daring and different
Ms Liz Thomas, Glenview Community Service Inc
Collaboration –  River Deep – Mountain High
Ms Lois Jenkins, Corumbene Care & Denise Walshe, Central Highlands Community Health Centre
Cyber risk & resilience in aged & community services
Mr Michael Parrant, Aon Australia 
1400 – 1430 How to thrive in a consumer directed world – driving visibility, control and agility in a competitive landscape with the right people, processes and business systems
Mr Bruce Mullan, The Purpose Driven Group – Presentation PDF
The challenge of optimising nutrition for aged care residents with dementia
Dr Emma Lea, University of Tasmania
The Art of Wellness: Connecting Launceston’s Ageing Bhutanese with their community
Dr Susan Aykut, Community Care Tasmania
Influenza – Preparation for 2018
Kate Turner, Public Health Services, Department of Health and Human Services, Tasmania
1430 – 1500 How to be small, timid and ‘Not so Flash’
Mr Rod Hunt, Hunt & Fitzgerald – Presentation PDF
The Dementia Care Support Project Worker: A model to enhance care
Ms Jennifer Hill & Kim Page, Masonic Care Tasmania
How collaboration has become our hero
Ms Nadine Ozols, May Shaw Health Centre
Emergency Management-risk assessment guidelines and tools
Chris Irvine SES
Plenary Session
Wrest Point Auditorium
1500 – 1530 Conference Close & Award Presentations – Award winner must be present to accept their award.


The right workforce, bold leadership and outstanding customer service

1 Are ‘SMART’ Goals Really Smart?
Ms Debbie Hindle
2 Co-designing through Appreciate Inquiry
Ms Debbie Hindle
3 The key to attracting and retaining the ‘right’ workforce
Mrs Belinda Beltz

The beauty of the arts, music and creative expression in ageing

Mr Paul Brophy
5 Body, Mind & Spirit Lifestyle Program
Mrs Joy Leggo

Being bold – embracing technology and innovation

6 Maximising Recruitment and Selection Efficiency through Innovative Technology: Sonru & Xref
Ms Sandra Cinar
7 The brave new world of smart home technologies
Mr Dennis Lo

Big collaboration – working with others, creating solutions and building better systems

8 Boldly Choosing to Die at Home….Alone
Ms Helen Jarman
9 Growth through mutual, digital business and e-commerce — Grow your supply & demand with a care chain network, made easy by Care Person
Mr Joe Towns, Dr Tony Wright

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