Discovering Radical Pathways to Integration: Power through Connection Exposed by an eHealth Solution

Shawn Lee1, Jan Coull2

1Tasmanian Health Service. 41 Frankland St, Launceston, Tasmania, 7250.
2Tasmanian Health Service. Anne O’byrne Bld, Cnr Charles & Howick St, Launceston, Tasmania, 7250.

The Northern Integrated Care Service (NICS) was purposely designed and built in 2012 to provide opportunities for an expanded range of services and to enhance integration of these services as a solution to chronic disease – a major health issue for Launceston and surrounds.

Critical success factors identified were:

–              A person/client centred approach;

–              Leadership and shared vision;

–              Planning effective service delivery system design;

–              An emphasis on personal skills and self-management supports;

–              Information systems and provision of decision support tools;

–              Commitment to working collaboratively;

–              A focus on research and evaluation.

After four years of operation, the NICS integration model continues to evolve and mature. Governance, funding structures, cultural issues, non-integrated IT systems and manual workflows were barriers to realising a successful model. Recognised as a Greenfield opportunity and a demonstration site for implementation of an eHealth Transformation Project, NICS is transforming workflows from paper based to electronic. In this session, Shawn and Jan will discuss:

–              Emergence of new local integration principles and framework

–              The critical success factors of the NICS

–              Utilisation of new power to change, and forming broader networks

–              Re-conceptualise integration – from one stop shop to one service

–              Use of new language and modes of communication and collaboration

–              Impetus to interprofessional practice

–              Embracing client centred care through all specialties and services

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