Dying Well: The Glenview Way

Judy Broad, Glenview Community Services



Glenview is an independent Aged care provider located in Glenorchy. Glenview staff recognised that our approach to palliative and end of life care was inconsistent and fell short of the goals we had set ourselves. We consulted widely with residents, families and our staff as well as other providers and agencies to;

  • determine our resident and family priorities
  • identify the barriers to dying well
  • improve our palliative approach and end of life care

This presentation will highlight the important outcomes of these consultations and discuss the key strategies that were implemented as a result of the consultations. The strategies identified are those that make a real difference to ensuring residents receive the support they want as they approach the end of their life; maintaining our promise of a good life and a good death.

Key strategies to be discussed include:

  • Improving advanced care planning with residents and their families; ensuring they have the information and support to enable them to make important personal decisions about their end of life care
  • reviewing and developing processes/resources which address the expressed needs or residents, families and staff
  • Whole of staff induction on ‘death and dying’, specific skills training
  • Collaboration with key others – GPs, Hospice Volunteers, TAHPC, Acute sector

This presentation may be of interest to a range of Aged Care providers who are looking to implement a palliative approach in their facility and improve end of life care. This session provides practical information about how Glenview went about this and what processes/ resources were developed /sourced to support the process.

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