How to Develop and retain your workforce in community care through a organisational capability framework

Mr James Slade Symons2, Ms Amanda Loh1

1Calvary Community Care, 2Macarthur Human Capital


Calvary community care recognised the need to have a capability framework that could impact on retention  recuitmet talent management performance discussion and a learning development framework in 5 key areas .Using qualitative and quanta give investigation methods collberatively with staff to identify behaviours that could support and grow our organisation, enhance client outcomes and increase staff job satisfaction all within an easy understandable framework for  all to aspire to.

The presentation will explore how CCC went about the process findings and the benefite that occurred to enhance what we do and inadvertently how this had a positive influence on our culture.

Process took 6 months from end to end.

Demonstrated what could be achieved when HR and Operations work hand in hand.

This will be a practical presentation on the how to with some key takeaways for participants with some interactive short exercises.


Learning development manager
30 years in aged community care including last 12 years in organisational learning in our industry
Nurse by background but including qualifications in education gerontology leadership and management and psycho metric testing
Last 12 years in non for profit aged care organisations
Short time in consultancy in aged  care and disability in learning space


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