Lessons from International Student Complaints

Australia has world-leading protections for international students, embodied in a law called the “Education Services for Overseas Students Act” (the ESOS Act).

But what does that mean for you?

In this session, Klara Major will take you through the rights that are protected under the ESOS Act, using examples of complaints received by the Overseas Students Ombudsman.

The Overseas Students Ombudsman is an independent, impartial and free service which can investigate complaints from international students. The service has investigated more than 1800 student complaints about such issues as:

  • refund disputes
  • providers reporting students to immigration for poor attendance and course progress, and
  • providers not allowing students to transfer to another provider.

Klara will go through some common scenarios, some mistakes that students tend to make when dealing with their education provider, and outline what you can do if you have a problem with your provider.

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