Maximising Recruitment and Selection Efficiency through Innovative Technology: Sonru & Xref

Ms Sandra Cinar

Mercy Health, Richmond


Mercy Health is committed to ensuring the recruitment and selection of a highly skilled workforce through a fair, equitable and transparent process.
In Aged Care we are hands on carers, our workforce is integral to the quality of care we deliver. Following a number of bulk recruitment campaigns, it was observed Mercy Health’s Aged Care division was experiencing a period of high turnover. The inevitable untenable cost of this prompted HR to review the recruitment and selection process.
A need to gain greater insight into candidates beyond their resume prior to inviting them to an assessment centre was identified. In addition, hiring managers were completing time-consuming reference checks prior to the appointment of candidates.
HR began researching innovative opportunities to overcome these concerns and subsequently Sonru, a provider of online screening technology, and Xref, a provider of online reference checking technology were engaged.
As a not-for-profit organisation it is essential that Mercy Health optimally utilise its key resource: its people. Sonru and Xref have markedly improved the organisation’s ability to identify high quality candidates as well as significantly streamlining the recruitment process, allowing our people more time to devote elsewhere in the business whilst still maintaining outstanding appointment results.


Sandra Cinar (CAHRI) has worked within the health sector for the past 10 years, in a variety of HR positions across Mercy Health. Sandra currently holds the role of National Human Resources Manager Residential Aged Care, providing strategic advice and business partnering across 22 locations nationally.
Guiding a team of six, Sandra ensures the effective delivery of HR services across recruitment and retention, workforce planning, performance management, award and agreement interpretation, and change management. Sandra holds a Master of Human Resource Management Business from The University of Melbourne, a Bachelor of Business (Human Resource Management) and Bachelor of Arts (Psychology) from Victoria University.

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