TEMSU – Our Expectations are Infinite

Matthew Barneveld1, Sharon Young2, Deanne Crosbie3


1 TEMSU, Queensland Health, Townsville Hospital, Townsville Qld, 4810, temsu@health.qld.gov.au for Author 1

2 TEMSU, Queensland Health, 125 Kedron Park Road, Kedron Qld, 4031, temsu@health.qld.gov.au for Author 2

3 TEMSU, Queensland Health, Townsville Hospital,, Townsville Qld, 4810, temsu@health.qld.gov.au for Author 3


The Telehealth Emergency Management Support Service (TEMSU) centrally coordinates telehealth emergency support for referring rural and remote clinicians to clinically appropriate service providers via videoconference.
The TEMSU service improves access to rural generalist, emergency specialist and subspecialist advice and support, generally for lower acuity presentations, across rural and remote communities, based on locally agreed processes.
TEMSU facilitated advice will help ensure early and appropriate clinical intervention and improves capability to manage patients locally, helping to:

  • avoid unnecessary retrieval
  • identify and manage patient deterioration
  • increase local clinical capacity
  • improve patient outcomes.

Since commencing in 2013, TEMSU has matured from a service offering a general, non-critical, emergency support model to one which also now facilitates multiple specialist emergency support models across Queensland.  Specialist support models now established in some Hospital and Health Services (HHS) include Paediatrics, Maternity and Stroke management, with the aim to further expand the range of specialty services available via TEMSU.  For example, TEMSU has assisted with the implementation of specialised support services for rural and remote clinicians such as Wound Care Management through the innovative use of technologies such iPods for enhanced video imagery.

TEMSU has collaborated with the LCCH Burns unit staff to support their acute telehealth access  for non-critical consultations where required state-wide.  Discussions have commenced to implement a similar model for adult burn patients for the use of the RBWH Burns Unit.
Working with various Hospital and Health Services, models of care are being investigated that include Acute Mental Health, Correctional Services and support for Aged Care Facilities.
There are many opportunities to evolve allied health practitioner models that support the care of rural patients.  Currently, TEMSU is working with Deaf Services Queensland to trial the use of telehealth for Emergency Auslan Interpreter Services, with the aim that, if successful, it will lead to state-wide unscheduled telehealth interpreter support being available to the deaf community.  It is envisaged that TEMSU will expand so far as to build sustainable partnerships with a range of Non Queensland Health Service Providers.
With the right technology and the ever evolving improved internet capabilities in Queensland’s rural and remote locations, the expectation for where we will be in the future is endless.  Our skilled and motivated team want to use this workshop to explore these and other opportunities with the users of TEMSU and providers of care.

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