Carolyn Bourke1, Shayne Stenhouse 2

 

1 Telehealth Service, Darling Downs Hospital & Health Service, Mt Lofty Nursing Home, Rifle Range Road, Toowoomba, 4350 carolyn.bourke@health.qld.gov.au

2 The Telehealth Service, Darling Downs Hospital & Health Service, Mt Lofty Nursing Home, Rifle Range Road, Toowoomba, 4350, shayne.stenhouse@health.qld.gov.au

 

Established in 2014, the Darling Downs Telehealth team consists of a Clinical Nurse Consultant and a Business Coordinator and together they have created a momentum for change with great teamwork.

Non admitted Telehealth service events have grown significantly in the past 3 years in the Darling Downs Hospital and Health Service, with a 15% increase in the past 12 months.

Their success can be attributed to great communication and a capacity to do things that can’t be done by challenging the norm and asking why not?

The benefit of the blended team has given rise to different ways of thinking – think like a clinician and thinks like a business manager to achieve our results.

 

Processes undertaken include:

  • Monitoring and streamlining data collection
  • Review clinical & administration processes
  • Monthly report to HHS Board members
  • Regular rounding with all specialities and all facilities
  • Establishment of sound relationships with the Administration and Clinical teams
  • Working on the business and not in business
  • Consultation with clinical and business leads
  • Creation of a telehealth action plan
  • Data review, measurement and analysis

 

New models of care under development:

  • Tele-chemotherapy
  • Tele-stroke
  • Tele-geriatric

 

Opportunities to bridge the gap:

  • Expand Tele-dental into school dental vans and private nursing homes
  • Collaboration with DDWMPHN – integrating public & private health care
  • Ongoing clinician engagement within General Practice
  • PTSS Project to decrease patient travel and achieve more care locally via Telehealth
  • Contribute to development of the Nurse Navigators role and telehealth capacity
Categories
Categories
About conferences.com.au

conferences.com.au provides delegate registration, website and app solutions, and financial management for conferences, conventions and scientific meetings.