The Darling Downs Telehealth Team – our formula for success

Carolyn Bourke1, Shayne Stenhouse 2


1 Telehealth Service, Darling Downs Hospital & Health Service, Mt Lofty Nursing Home, Rifle Range Road, Toowoomba, 4350

2 The Telehealth Service, Darling Downs Hospital & Health Service, Mt Lofty Nursing Home, Rifle Range Road, Toowoomba, 4350,


Established in 2014, the Darling Downs Telehealth team consists of a Clinical Nurse Consultant and a Business Coordinator and together they have created a momentum for change with great teamwork.

Non admitted Telehealth service events have grown significantly in the past 3 years in the Darling Downs Hospital and Health Service, with a 15% increase in the past 12 months.

Their success can be attributed to great communication and a capacity to do things that can’t be done by challenging the norm and asking why not?

The benefit of the blended team has given rise to different ways of thinking – think like a clinician and thinks like a business manager to achieve our results.


Processes undertaken include:

  • Monitoring and streamlining data collection
  • Review clinical & administration processes
  • Monthly report to HHS Board members
  • Regular rounding with all specialities and all facilities
  • Establishment of sound relationships with the Administration and Clinical teams
  • Working on the business and not in business
  • Consultation with clinical and business leads
  • Creation of a telehealth action plan
  • Data review, measurement and analysis


New models of care under development:

  • Tele-chemotherapy
  • Tele-stroke
  • Tele-geriatric


Opportunities to bridge the gap:

  • Expand Tele-dental into school dental vans and private nursing homes
  • Collaboration with DDWMPHN – integrating public & private health care
  • Ongoing clinician engagement within General Practice
  • PTSS Project to decrease patient travel and achieve more care locally via Telehealth
  • Contribute to development of the Nurse Navigators role and telehealth capacity

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